Right to cancel

The right to cancel will be lost during the cancellation period if the service is provided in full before the 14 days elapses.

If your course starts within the 14-day period

In this instance you will still have the right to cancel, but you must pay for the value of the service that was provided to you up to the point you cancel.

For example, if you buy an online course and then change your mind within the 14-day time period, you should be refunded a proportionate sum but could be charged for any admin or materials costs and the amount of teaching time you used.

If the course is provided in full within 14 days  

The right to cancel will be lost during the cancellation period if the service is provided in full before the 14 days elapses.

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